FAQ

1. HOW DO I PLACE AN ORDER?

To place a product in your shopping cart, select color, size and quantity, then click the "ADD TO CART" button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. 



2. PAYMENT & SHIPPING

* If your purchase exceeds $1,000 domestic or $2,000 international,

  please CONTACT us about the shipping before making a payment!

How to Pay with Credit Cards

  1) Choose each item you want to purchase and click ADD TO CART.
  2) When you’re done, click the shopping CART ICON in the upper and lower right part of the screen.

  3) Review your items in the cart.
  4) Click CHECKOUT on the left side of your shopping cart.
  5) Enter the address to where you want the order shipped.
  6) Click CONTINUE.
  7) Review the shipping.

  8) Click CONTINUE.
  9) Click CREDIT CARD
 10) Enter your name as it appears on your credit card.  Then, Enter the credit card number,

       expiration date and security code which is printed on the back of the card.
 11) Click PAY NOW

How to Pay with PayPal

  1) Choose each item you want to purchase and click ADD TO CART.
  2) When you’re done, click the shopping CART ICON in the upper and lower right part of the screen.

  3) Review your items in the cart.
  4) Click checkout with PayPal on the left side of your shopping cart.
  5) Select your country.  And then select your state, province, prefecture or your area (if applicable).
  6) Click CONTINUE.
  7) Review the shipping.
  8) Click CONTINUE
.
  9) Click Continue to PayPal
10) Log in to your account at PayPal.com.



3. RETURNS & REFUNDS

Returns, Refunds and Exchanges Policy
 

HOW TO RETURN ITEMS
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 


1. Please email info@tshirtfactorymaui.com to request a refund and we will assign you a tracking #.
   

2. Mail your returned item to:

T-Shirt Factory Maui 
Returns Department Tracking # 
275 W Kaahumanu Ave #1015, Kahului, HI 96732

 

3. Include in your package a signed letter stating the reason for your return and the original receipt. 
 

RETURN EXCEPTIONS
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 
 

RESTOCKING FEE
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 


EXCHANGES
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

 

Thank you for shopping with us!
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